Aetna address and Provider Phone Number
Aetna address and Aetna Provider Phone Number for Claims – Complete list:
| States with Abbreviation List | Aetna Address for Filing Claims |
|---|---|
| 1) Colorado - CO 2) Connecticut - CT 3) District of Columbia - DC 4) Delaware - DE 5) Iowa - IA 6) Illinois - IL 7) Indiana - IN 8) Kansas - KA 9) Kentucky - KY 10) Massachusetts - MA 11) Maryland - MD 12) Maine - ME 13) Michigan - MI 14) Minnesota - MN 15) Missouri - MO 17) Montana - MT 18) North Dakota - ND 19) Nebraska - NE 20) New Hampshire - NH 21) New Jersey - NJ 22) New york - NY 23) Ohio - OH 24) Oklahoma - OK 25) Pennsylvania - PA 26) Rhode Island - RI 27) South Dakota - SD 28) Texas - TX 29) Virginia - VA 30) Vermont - VT 31) Wisconsin - WI 32) West Virginia - WV 33) Wyoming - WY | Aetna PO Box 981106 El Paso, Texas 79998-1106 |
| 1) Alabama - AL 2) Alaska - AK 3) Arizona - AZ 4) Arkansas - AR 5) California - CA 6) Florida - FL 7) Georgia - GA 8) Hawaii - HI 9) Idaho - ID 10) Louisiana - LA 11) Mississippi - MS 12) North Carolina - NC 13) New Mexico - NM 14) Nevada - NV 15) Oregon - OR 16) South Carolina - SC 17) Tennessee - TN 18) Utah - UT 19) Washington - WA | Aetna PO BOX 14079, Lexington, KY 40512-4079 |
| Aetna Member Services | Aetna Address for Member Services |
|---|---|
| Corporate Headquarters | 151 Farmington Avenue Hartford, CT 06156 |
| Aetna addresses for Pharmacy | Aetna Pharmacy Claims: Aetna Pharmacy Management PO Box 52444 Phoenix, AZ 85072-2444 Mail order drug ordering address: Aetna Rx Home Delivery PO Box 417019 Kansas City, MO 64179-9892 |
| For below plans submitt to the following address: | Aetna Address for Claims Submitting |
|---|---|
| For all Aetna Student Health and Medicare Plans use: | PO Box 191106 El Paso, TX, 79998-1106 |
| For all Aetna Voluntary and Limited Benefits Plans use: | PO Box 14079 Lexington, KY 40512-4079 |
| Aetna Address for submitting Dental Claims |
|---|
| PO Box 14094 Lexington, KY 40512-4094 |
| Aetna Medicare Solutions | Aetna Address |
|---|---|
| Mailing address: PO Box 14088 Lexington, KY 40512 |
|
| Request a Medical coverage decision by Mail: | Medical Service: PO Box 14079 Lexington, KY 40512-4079 |
| Request a Medical Appeal by Mail: | Aetna Medicare Part C Appeal and Grievances PO Box 14067 Lexington, KY 40512 |
| Request a Drug Coverage decision by Mail: | Aetna Medicare Coverage decisions: PO Box 7773 London, KY 40742 |
| Requesting a Drug Appeal by Mail: | Aetna Medicare Part D Appeals & Grievances PO Box 14579 Lexington, KY 40512 |
| Resources | Aetna Provider Phone Number |
|---|---|
| Aetna Credentialing | Customer Service Department 800-353-1232 (Medical and Behavioral Health) 800-451-7715 (Dental) Council for Affordable Quality Healthcare (CAQH) 888-599-1771 |
| Pharmacy | Precertification 855-240-0535 Aetna Speciality Pharmacy 866-782-2779 |
| Mental health and Substance abuse | Refer to the back side of the member ID card |
| National Medical Excellence Program | 877-212-8811 |
| Aetna Student Health Aetna Workers Comp Access Meritain Health | Refer Member Identification card |
| Aetna Signature Administrators | 800-238-6288 |
| CoverMyMeds | 866-503-0857 (Preauthorization) 866-452-5017 (General Information) |
| Aetna Medical and Behavioral health | 888-632-3862 |
| Coventry (Including workers compensation and auto injury) | 800-937-6824 |
| Dental | 800-451-7715 |
| Pharmacy | 800-238-6279 |
| Aetna Provider Phone Number for below plans - 800-624-0756 |
|---|
| Aetna Medicare Plan (HMO) |
| Aetna Medicare Prime Plan (HMO) |
| Quality Point of Service (Except the ID starts with W) |
| HMO (Except the ID starts with W) |
| Aetna Medicare Plan Open Access (HMO) |
| Aetna Open Access HMO |
| Aetna Choice POS |
| Aetna Medicare Plan (PPO) |
| Aetna Medicare Prime Plan (PPO) |
| Aetna Provider Phone Number for below listed plans - 888-632-3862 | |
|---|---|
| Aetna Select | |
| Elect Choice | |
| HMO (Member ID starts with W) | |
| Quality Point of Service (Member ID starts with W) | |
| Managed Choice POS | |
| Aetna Health Network Only | |
| Aetna Open Access Elect Choice | |
| Open Access Aetna Select | |
| Aetna Choice POS II | |
| Aetna Health Network Option | |
| Aetna Open Access Managed Choice | |
| Open Choice PPO | |
| Traditional Choice |
| Aetna Provider Phone Number for the following listed plans - 888-772-9682 |
| Aetna Limited Benefits Insurance Plan (PPO) |
| Aetna Voluntary Group Medical Plan (indemnity Plan) |
| Resources | Aetna Provider Phone Number List (California) |
|---|---|
| Aetna Medicare Advantage Plans and HMO Based Plans (California) | 800-624-0756 |
| All other Plans (California) | 888-632-3862 |
| Aetna HMO Plans (California) | 888-702-3862 (Benefit Questions or Claim Inquiries) |
| Aetna PPO Plans (California) Aetna Choice Plans (California) Aetna Indemnity Plans (California) | 888-802-3862 (Benefit Questions or Claim Inquiries) |
| Aetna Dental (California) | 877-238-6200 |
| Aetna Life Insurance (California) | 800-523-5065 |
| Aetna Pharmacy (California) | 800-238-6279 888-792-3862 (Mail order drug) |
| Aetna Vision Discount Programs (California) | 800-793-8616 |
| Informed health line (California) | 800-556-1555 (24 hrs Nurse Help line) |
| Aetna Behavioral Health (California) | 800-424-5702 |
| Resources | Aetna Better health Provider Phone Number |
| Member Services/Eligibility Verification Prior Authorizations Provider Relations | 866-638-1232 |